According to Karl Marx, the world would be divided between people who have money but don’t have time to complete the chores and people who don’t have money but have time to work for people to complete their chores. An on-demand industry brings these two groups of people under the same roof to trade with each other.

Though the business model of on-demand services has always been profitable, entrepreneurs are still hunting the possible ways to make it more profitable. Nadiem Makarim, Kevin Aluwi, and Michaelangelo Moran, who are the founders of the Gojek, have revolutionized the on-demand industry, business model and potential of it by accommodating more than one on-demand services in a single app.

In this blog, you will get to know,

• What is a multi-service app and a single -purpose app?
• Insight into an on-demand multi-service provider – Gojek.
• On-demand business challenges you need to know before developing an on-demand app like GoJek.
• How much does it cost to develop an on-demand app like GoJek?

What is a multi-service app and a single-purpose app?

A multi-service app or multi-purpose app is designed and developed to let users request for multiple on-demand services from the single app. In contrast, a single-purpose app which is designed and developed to offer only one specific service to the users.

With the official launch of Uber in 2011, the on-demand economy evolved. But they followed the narrow approach to minimize the risks as customer acquisition for an on-demand company was a challenge at that time. But as the on-demand industry grew, integrating multiple services in a single app turned out an easy and least risky approach.

Following are some of the advantages of developing a multi-purpose app.

• A multi-purpose app provides unified experience as different modules work together and users can utilize all important services from the one place.
• Since the data storage is centralized, it eliminates the possible chances of data silos.
• Cost of developing a multi-purpose app is much lesser than developing different single-purpose apps for each service.

Gojek on-demand multi-service providing company is the unicorn company, and the only company from South East Asia, which is included in Fortune’s 50 companies. In the next section of the blog, we will get to know a few more facts about Gojek. 

How big Gojek is?

• Since its launch, it has raised more than $1 billion of funding and the estimated value of Gojek is around $10 billion.
• The value for money metric score of the Gojek was only 4.4 when it was launched. But after only one month, it rose to 16.4.
• During the beta launch, the customer score of Gojek was only 1. But the current customer rank of Gojek is 22.3.
• Gojek is accommodating dedicated growth and product teams. These teams work parallel to ship data-driven and product-focused solution of any problem.
• Gojek is currently operating its business in Indonesia, Vietnam, Singapore, Thailand, Philippines, Malaysia.
• As of June 2018, there were 1894 employees working for Gojek and the average age of the employees was 28 years.
  
• Currently, more than two million drivers are registered on Gojek.
• It processes more than 100 million transactions for 25 million monthly users.
• Gojek is offering 18 app-based on-demand services.
  

These numbers of Gojek can surely make any entrepreneurs get out of the bed and start an on-demand service providing company like Gojek. However, looking at the mightiness of such multi-service business, you don’t have to belittle some of the business challenges that you will surely encounter before starting or even after deploying on-demand multi-service business. Knowing those challenges is crucial because the way you hurl back these challenges will define the success of your business. 

Top on-demand business challenges you need to know before developing an on-demand app like Gojek

 
Customer acquisition

Though on-demand service isn’t the new concept which hots off the market, new on-demand service provider company has to pull out all the stops to acquire the initial users. These initial users will help you a lot to achieve long-term success. Many companies which failed to acquire more users during the first two years, became the victim of the thin market problem even though such market problem has never been popped out in the on-demand industry.

The initial customer acquisition process can last longer and what makes it more challenging is the fact that as a startup, you also need to make sure that the cost to acquire a customer (CAC) should be as minimum as possible to keep your startup away from the financial instability.

So, do you have any plan to execute customer acquisition process while keeping the CAC as minimum as possible?

Growth

To acquire the initial customers, you may opt for an online marketing campaign. But here it is worth to mention that as a startup, you don’t have any other choice than following city-to-city roll-out model and an online marketing campaign only work efficiently if you have national footprints. 

So, do you have any other growth channels to be successful with the on-demand business like Gojek?

 
Supply management

Looking at the way how an on-demand industry works, you are the supplier of the platform, those people who register themselves on your platform to offer services are the suppliers of the services and users who are using your services are creating the demand. So, as an on-demand business owner, you have to keep the supply and the demand synchronized. You have to make sure that enough number of service providers are registered on your platform to satisfy demand without clogging up any business process. 

So, are you equipped with techniques to maintain the supply?

 
Customer service

Customer service should not be overlooked. Though you successfully acquire a good number of users and service providers, if you end up providing poor customer service to your users, you will soon be considered as another failed on-demand service provider. However, providing an on-demand and satisfactory customer service isn’t as pocket-friendly as you think. You need to build a proper IT infrastructure and hire a dedicated staff which is of course too costly for a startup. And even after spending huge money, you also need to avoid a situation where a customer issue demands you to use a more expensive channel like a phone rather than less expensive channel, chat.
 

So, do you have inexpensive ways to make your customers feel that you actually care about their issues?

 
Legal Norms

Doing your business of on-demand services while not crossing the legal boundaries is one of the biggest challenges you have to overcome. Many on-demand service providing companies like Uber and Airbnb have been fighting legal battles over the charges like income instability and privacy. So, before jumping into the on-demand industry, hold your horses and study the legal norms of areas where you wish to commence your on-demand service business.
 

So, have you studied the ways to stay within the law?

 
On-demand app development cost

An on-demand app is a fundamental need for starting a business like Gojek and so, to develop an on-demand app like Gojek, you may have decided the budget to follow. However, the cost of on-demand app development highly depends on the number of customized features you ask on-demand app development company to integrate into your app. So, if you want to integrate customized features in the app (which is recommended to stand out), you need to be open-ended with the on-demand app development budget.

Also read : Be the next “Unicorn” by developing a GoJek clone app that integrates multiple services under one platform

So, are you able to spend more than your decided budget to be noteworthy?

 
How Coruscate can help you and how much does it cost to develop an on-demand app like Gojek?

Coruscate is the top on-demand app development company. We have already discovered the possible challenges an entrepreneur faces while making money from the on-demand business like Gojek and most importantly, we have decoded each of them. Thus, rather than only developing an on-demand app like GoJek, we will become the strategic partner of your business and help you to get rid of every problem. Thanks to our hybrid app development approach and rapid agile methodology, we deliver the on-demand app like GoJek within 45 to 55 business days and under $10k. We also provide a free demo of Gojek like app and free consultation. So, feel free to ask for it.

The post Are you business ready? Know top on-demand business challenges before developing an on-demand app like Gojek? appeared first on Coruscate Solutions.

Discover the advantages of developing Go-Jek Clone App that integrates multiple services on a single platform.

The new face of ride-hailing coming up in Asia is a startup named Go-Jek. It is a startup from Jakarta in Indonesia and it specializes in ride-hailing and logistics. It is the first unicorn company and the only company from South East Asia which is included in Fortune’s 50 companies.

How was Go-Jek born and what was its motto?

The name Go-Jek comes from “Ojek” motorbike taxis which are found all over Indonesia. It was founded in 2010 by Nadiem Makarim with just 20 motorbike drivers.

Nadiem worked at McKinsey and CO. consulting for three years before starting Go-Jek. Go-Jek started in a tiny call center with only 20 Ojek drivers, who later became the recruiters. Nadiem was a frequent traveler in Ojek. He soon understood that the Ojek drivers spend most of their time in waiting for their customers and the customers waste time walking around looking for an available Ojek.

Go-Jek was built to solve this problem where it provided a platform where the drivers and the riders can connect efficiently. This allowed drivers to improve their income. Go-Jek’s mission was to improve social welfare by ensuring efficiency in the market. First, it was started as a ride-hailing phone service but later it evolved to provide on-demand transport and lifestyle services according to the needs of the cities.

The launch of GoJek app and services

With Nadiem’s idea, Go-Jek app was launched in January 2015. The app has more than 130 million downloads despite being in just three markets.

Go-Jek wants to spread positive social impact by increasing the earnings of their partners and drivers ensuring a better standard of living for all. As of May 2018, Go-Jek ’s fleet exceeds 1 million drivers and offers 18 app-based on-demand services. Some of the services provided by them are – Go ride, Go car, Go food, Go med etc. They also have payment services like Go pay, Go bill etc. A few lifestyle improvement services are Go massage, Go clean etc.

Two more upcoming services are related to the online content business which makes them the provider of around 20 on-demand services under one platform.

GoJek presence worldwide (Do you want GoJek Clone?)

Go-Jek’s first international launch was in 2018 when the Indonesian unicorn company stepped in Vietnam, Singapore, Thailand, and The Philippines. They were driven by the spirit of using technology for the benefit of humans across the globe. They aim to improve the quality of the customer’s life by providing a solution to everyday frustration.

They want to expand the transportation, food delivery, services on demand, payments and financial services that they are currently providing in Indonesia to all over the world. The expansion market in different countries is currently at different stages. Go-Viet – the Vietnamese service offers food delivery and motorbike taxis, Get in Thailand operates motorbike taxis and in Singapore, Go-Jek is currently providing the four-wheeled ride-hailing services.

All their services are active in around 204 cities with 2 million drivers and 400,000 merchants out of which majority of them are in Indonesia.

Go-Jek turning into a brand : Things to keep in mind while developing GoJek Clone app or App like GoJek

According to a report in TechCrunch, as of February 2019, the estimated value of Go-Jek is about $10 billion dollars. It ranks in the top 10 most powerful brands in Indonesia and also in the top 3 most powerful transportation and logistic brands.

It is currently planning to raise $2 billion from the investors to give a tough competition to Grab in South East Asia. The report also stated that Go-Jek has raised $ 1.5 billion from the investors like Chinese internet giant Tencent, Meituan and JD.com, as well as Google, Allianz and Singapore sovereign fund Temasek. According to TechCrunch, Go-Jek has made the first close of its series F round at $9.5 billion valuations.

The three GoJek pillars that helped it to grow this big are – speed, innovation, and social impact.

► GoJek’s recent expansion (Updated – 28-June 2019)

Go-Jek has already been operating its business in Southeast Asian countries like Indonesia, Vietnam, Singapore and now planning to branch out in India too. 

Recently, Go-Jek acquired an India-based AI enabled recruitment platform, AirCTO and opened a yet another engineering and product development center in an Indian city. The motive behind this acquisition was to own a hiring platform to hire premium talent for its Super App project.

► GoJek Competitors – Other Gojek Like apps

In transportation, food delivery, logistics, and many other such businesses, most parts of the world are conquered by Uber and Uber-like apps. Denying Uber’s popularity is a great mistake someone in the same business can make.

However, as Go-Jek is just spreading its slowly in Indonesia and South East Asia. As of now, the toughest competition it faces is from Grab which became a top dog after buying Uber’s local business. It claims to have 130 million downloads and has recently crossed 3 billion rides. According to TechCrunch, its series H round could reach $5 billion.

How Go-Jek is helping the community with its open source products? (Updated – 28-June 2019)

Go-Jek has successfully developed a very robust platform just because of open source software and Go-Jek accepts the use of open source software in its app openly. They accept that without the use of open source software, they would never have achieved anything. Thus, they actively maintain a few free and open source in-house software for the community. Following are the list of their open source software.

How Go-Jek manages 1 million drivers with only 12 engineers? (Updated on – 28-June 2019) 

During the initial years of GoJek, when GoJek had a few customers, the working module of Go-Jek was totally manual – if a customer wants to make a request for a service, he needs to call Go-Jek team and Go-Jek team assigns the drivers by checking the shift-time in the excel sheet. As the business grew, they created an app which runs on the Java platform. But, the algorithms they used to assign the drivers to the users soon went extinct as the number of riders and users was still growing.

However, they kept peeling the onion until they successful wrote a new, very efficient algorithm. Currently, human involvement in their business processes is very less. All important works which take hours for a human to complete are now able to complete within seconds due to their next-gen algorithm.

We, at Coruscate, always write and implement such a powerful algorithm. For GoJek like app, we have written a beast which can satisfy all your business processes like a piece of cake with its properties like high scalability and reliability.

Are businesses like Go-Jek is profitable? How much revenue you can generate from Gojek like business or Gojek like app?

Go-Jek is a single app solution for a huge market. It caters to multiple on-demand services under one platform. People these days are looking for comfort which Go-Jek-like apps provide them. It is definitely a profitable business which allows Go-Jek and its staff to earn more.

If you too wish to enter a service based space in the market, you can develop a Gojek Clone app and start making profits too.

Are you ready to start your own Gojek like business? Or, Business challenges of Go-Jek like business (Updated on – 28-June 2019)

Business journey of Go-Jek is undoubtedly the motivation for any entrepreneur to get up from the bed and start a new startup by developing Go-Jek like app. If you are planning to do so, hold your horses. Go-Jek is the billion dollar company that has reached this level by decoding many business challenges.  So, considering the way you are planning to do Go-Jek like business, it is advisable to know top business challenges and ask yourself whether you have any plan to decode every business challenge which you will surely encounter during the business journey.

» Know more: Things to Keep in mind before starting Gojek Like business 

Features and services of GoJek app that you can also include in your GoJek clone app

GoJek app has many uber cool features and services under one single app. A user can opt for any service according to their need and mood.

• » For ride-hailing: GO-RIDE, GO-CAR, or GO-BLUEBIRD
• » For food delivery: GO-FOOD
• » Buying groceries: GO-MART or GO-SHOP
• » For medical needs: GO-MED
• » For a movie or event ticket booking: GO-TIX!
• » For logistical needs: GO-SEND or GO-BOX
• » For buying phone credits or mobile data packages: GO-PULSA
• » Paying bills: GO-BILLS
• » Pay everything: GO-PAY

Other available features and services are: GO-MASSAGE, GO-CLEAN, GO-AUTO, and GO-GLAM are now available in one app.

You can also include add-ons like rental services, carpool, tourist taxi booking, corporate rides, rides trackable by your family and friends, real-time chat support and real-time currency rates.

Following list depicts the basic features you will get in your Go-Jek clone app from Coruscate. You can freely ask our experts to customize the features.

► User app features:

» User profile

Users can easily add or update their details like name, age, profile picture, payment method, and their contact information.

» An easy reach to multiple services

From the home screen of the app, the users can explore and select the services you are providing.

» Schedule booking

No matter what service users select, they can always schedule the booking to avoid the last minute hassle.

» Live tracking and ETA

Real-time tracking lets users know the location of service providers and ETA. It increases efficiency as it helps riders and drivers to know the location of each other by not roaming all around.

» Rating

For transparency, it is important that users and service providers both can rate each other.

» Multiple payment methods

We integrate affordable and reliable payment gateway in the app which enables users to pay, using multiple payment channels.

» Rate estimator

Before booking a service, a user can see the estimated money he will need to pay.

» Notifications

The user receives notification for all important event. But, he can disable it if he doesn’t want to be notified.

» Promo codes

Promo codes can work as a marketing asset. It lets users book a service with discounted price.

» Booking History

With just a single click, user can see the well-documented history of his booking, service provider details, how much he has paid for it and status of his payment.

► Service provider’s app features:

» Service provider’s profile

Like user, a service provider can add his all details including license and other important documents like police check or character check.

» Accept or decline a request

The service provider can accept or decline the service request by just a single click.

» Navigation and request maker’s details

If a service provider accepts the service request, he can know the details of the user and app navigates him to the user’s location.

» Earning report

A weekly or monthly summary reports presents the weekly or monthly earning of the service provider.

► Admin panel features

» Heat Map

Heat map exhibits the real-time and historic demand of service in a particular location so that the admin can manage the supply more efficiently.

» Payment report

A dedicated module helps admin to keep an eye on incoming and outgoing payment with the comprehensive details of failed transactions.

» Progress report

The progress report shows historic and current sales in a graphical way. It uses business intelligence technology to analyze the big data and present a broader picture of your business.

» User management

Admin can edit or delete the user’s profile straightway. He can also delete the profile of the service provider.

Go-Jek shortcomings which you need to avoid while developing a GoJek clone app

Like every other startup, Go-Jek is facing some loopholes in deploying its services.

It claims to have completed over 2 million trips in the last two months in Thailand. And it claims to have more than 20,000 merchants for food services on its platform. However, the customers are facing a lot of issues as the restaurants listed in the app do not showcase the menu and the customer has to input the dish and price which makes using the app much complicated.

The customers have also complained about the loopholes in the transport sector as the cars arrive late or the booking is not shown properly.

How can Coruscate help you to build GoJek clone app? And How much does it cost to make an Gojek like app

The readymade and absolutely customizable script for a GoJek clone app with the built-in basic features would cost around $10000 or more as per your requirements.

However, the app store doesn’t allow adding similar apps like the original ones and it would even lead to your app to attract fewer users than the original Gojek app.

Our team of researchers has found out the wide-scope of such apps can suggest you numerous unique features that you can provide your users within your app apart from ride-sharing and food delivery. Our team of developers has expertise in developing such Go-Jek clone apps using trending technology.

Click below to Get in touch with our app development expert to get the free Gojek Clone app demo and real info about how you can turn your multiple services app development idea into reality.

The post Be the next “Unicorn” by developing a GoJek Clone App that integrates multiple services under one platform + How to make GoJek Clone App + GoJek Alternative app features to consider + Build App Like GoJek appeared first on Coruscate Solutions.