business chat app development – Coruscate Solutions

Build AI-Powered ChatBots for Your Business Chatting Applications

Vishal Virani — Tue, 05 Feb 2019 07:39:26 +0000

In this blog read how building an AI based Chatbots can help you to enhance the user experience with faster response.

Every other day, the app store is filled with some new application. The user becomes frustrated when it comes to an app occupying the memory space in their mobiles. People are searching for an alternative to messaging apps that they are using for their business. A chatbot is the newest way to reach your target audience. They have become extraordinary popular amongst the business owners.

Have you ever experienced a skeptical ‘person’ chatting with you in customer support live chat? Can you imagine that ‘person’ to be a robot? We have seen some endearing stiff robots in movies that are stuck with some painfully restricted emotional range. They even hope in vain to attain some more humanity.

Well, chatbots sound almost like humans. But their speech is somewhat awkward and the tempo is quite off. But believe it or not, chatbots are in for a long haul. They have been in starlight due to dramatic advancements in machine learning and other technologies. Today’s chatbots are even smarter, responsive and useful. And there is no doubt, we are likely to see more and more of them in the coming years.

Chatbots are offered to visitors either through web-based applications or mobile apps. Mostly, chatbots are being used in customer service space. They are presented as little humans for the Tier-1 support operatives and customer satisfaction representatives.

How do chatbots work?

The chatbot technology needs the support of natural language processing or NLP. This NLP forms the basis of voice recognition systems used in developing virtual assistants. These chatbots process the text that the user inputs, through a process called parsing. There is a complex series of algorithms which helps them identify what the user said. On inferring the exact need of the users, the chatbot then determines a series of appropriate responses for the query.

Some chatbots offer much realistic conversational experience. It becomes difficult to identify if the chatbot is a real human or a robot. Others are much easier to spot. It all depends on how perfectly you use your technology.

Where chatbots can be used?

Other than customer service, chatbots can prove helpful in healthcare, gaming industry, social service and much more.

Healthcare:

A chatbot has been developed for Dementia and Alzheimer’s disease patients. As these patients suffer from memory loss from time to time, the chatbot aims to identify a deviation in conversational branches and helps with immediate recollection. Endurance has provided a cloud-based solution where physicians and family members can review communication logs taken from the bot to check the patient’s condition.

Casper is another chatbot which helps the insomniacs get through the night. As they are unable to sleep, there are chances of loneliness leading to depression. Casper keeps company with the people to avoid them catching serious health illness.

Gaming Industry:

The gaming industry is highly benefited by the chatbots as they make the games more interesting and provide user experience of the next level. A few examples of such chatbots are Disney and Marvel.

Social Service:

Chatbots in UNICEF are helping marginalized communities be heard.

How has Coruscate helped business by building a chatbot?

Coruscate has developed a Skype-based chatbot for a restaurant business. The bot was intelligent enough to understand the customer queries and could attend the customers 24*7 without being tired or irritated (as it was not a real human). But it could provide great customer experience. It could even generate leads for our customer.

You can find out the functioning of the chatbot in detail here.

There are many other benefits of using chatbots for your business. To know more about the recent trends and how to improve profits in business, Click on below link it might interest you.

AI Based Chatbots to Improve Business Profite

If you have an idea to build a chatbot for your business, you can give us a call or get in touch with us through contact form. We provide free consultation and unique solutions to all your technical problems.

The post Build AI-Powered ChatBots for Your Business Chatting Applications appeared first on Coruscate Solutions.

Build a Next Gen Chatting App like Squad : Features You Should Know While Developing Chatting Application

Vishal Virani — Wed, 23 Jan 2019 09:33:09 +0000

Do you want to avoid the frustration of sharing screenshots and links? Yes, it’s not a dream anymore to be able to share your screen with your friends and co-workers in the middle of a video call. Squad is the new face of chatting app. It is earning surprised looks as it has come up with a technology where you can share your screen in the middle of a video call.

Squad, whose CEO is Esther Crawford, launched its app last week. It has raised about $ 2.2 million, right at its debut . It is about to become much popular than any other chatting apps among the teenagers with its amazing technology. They can share the memes and laugh about them together, they can find something interesting and study it together and they can do more such stuff.

Image Source : Techcrunch.com

Squad allows 6 people to join the video call at a time. However, it is not necessary to perform continuously. You can just bounce in and out of the video call as and when you feel like. You may just share your screen if you go away from the video chat instead of showing the person a blank screen. The chatting app like squad makes people feel less lonely. It doesn’t always need a person to be on the chatting app. You can go back to phoning even with the app on in the background.

Squad can face tough competition from other chatting applications like Facebook messenger. They have other flawless features which when imbibed with the new screen sharing technology could give something more interesting and can be called as the next version. There are many other popular chat apps. Do you want to know how can we predict the bright future of chatting applications?

We have the statistics for 2018 that shows how much time people spend over chat apps either in searching for one in Google Play or in App Store. It also has a column showing overall time spent by the people in search of chat applications.

Image Source : forbes.com

If you want to create a chatting app like squad, you must consider building such app along with the already popular features of other chatting apps.

Features We provide with Squad Clone Chat app

Most popular chatting apps like WhatsApp and Facebook messenger are already adorned with the features like:

» Registration

These apps are need authentication for the user to start using them. A user needs to register with his mobile number or email ID in order to get himself registered. An OTP is then sent on the given phone number which should be entered to know if that number belongs to you. Once the identification is done, a user is ready to start.

» Customization :

The customization makes a profile personalized. If you wish to create a chatting app you might consider providing your users with the happiness of choosing a nickname and a profile picture for their profiles. The user should be allowed to change the chat background and fonts as per their liking.

» Search

Search is an important feature in any apps that you create. You need to make sure, the user is able to search his contacts and any chats based on a particular word. The user can also search for any media shared previously.

» File transmission

File transmission is distinguished feature when you create your own chatting application. The feature allows a user to share various file formats on the chat application. The user can share images, documents, contacts, pdf files, audio files and other such files with their contacts at the tap of a button.

» Group chats

The more the merrier. Group chats would allow friends or co-workers to share thoughts, ideas and connect at a platform where they can talk to each other. Group chats can be fun while you share memes and trash talk about things with your friends.

» Video/Voice calling

While building your own chat app, having a video and voice call feature is an added advantage. People like staying connected. What could be more proper than calling or talking face to face on video calls? They give a feeling of closeness to people.

» Stories

Stories are best expressed using images. Allowing a user to share images in the form of stories is a new trend in the chatting apps. People share their stories as events in life and let others know about the latest news.

» Location sharing

This is the most useful feature in any chatting application. This feature can be helpful to track someone if they share their live location.

» Adding a contact

Directly enabling adding a contact from the app on your phone will make it easier to get the contact in your phone list and will make things much more convenient.

» Web chats
The mobile chats can be securely used over the web as web chats with a QR code which needs to be scanned through your mobile chatting apps.

Along with all these features, you can add the latest screen sharing feature like the squad app when you Click here to Create your own chatting app to make it more fun. Wondering who would help you with the development of mobile app? At Coruscate, we provide free consultations to validate your ideas. Give us a call and we can help you capture the market with your newest chatting app!

Want to make your own chatting app like Squad, WhatsApp or Facebook? Get a Free Quote Here!

Also Read :

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How Business Communication App Helps Enterprises To Boost Profitability?

Vishal Virani — Tue, 06 Nov 2018 09:00:14 +0000

As a business, your major concern apart from increasing profits is to make communication hassle-free. You want to ensure you don’t miscommunicate to your internal team as well as the clients and other external members.

A good communication app ensures that the members within and outside of an organization can enjoy healthy conversations and can communicate what they intend precisely.

Let us explain how business communication apps truly help with examples that we have created for some of our clients.

How We Helped Our Clients with Communication Apps?

A high profile organization EO Mumbai, with members from the entrepreneur community, were facing a problem for a while before they approached us. They were unable to communicate with the other members within the community.

For one, the database was not updated with quick contacts. Secondly, there was no chat or call option with the member’s profile, which made it difficult for them to connect or communicate during emergencies.

So, here’s how we managed to help them?

We included a search option, which allowed them to search for the members within the community. This also helped them to know the members they were looking for better.

We also allowed the members to communicate using the mobile app. So, if they were looking for a particular person or category of people, the search option would help them reach there and then the option within the member directory would allow them to call or chat with them.

This helped the members connect with each other before an event, retreat or during emergency requirements.

Ensuring proper communication is important for all businesses, whether they work with the clients or, have their offices spread across various countries.

With real-time messaging, the key members are updated with the situation and can take informed decisions on the go. You can check out the work of web and mobile app development for the entreprenours community.

Must-have Features for your Business communication App

Take it Offline: While you are chatting with a group of people, there are some things that you don’t want to discuss with the entire group. Taking it offline allows you to stay within the chat page, and yet discuss it with one single person. This way all conversations related to the project, whether you were chatting with the entire group or with a single person, stay on the same page. It becomes easier for the person to search for a particular conversation.

Maintain History: A log of all the chats conducted for a particular project should be maintained within the same file/folder. This way the person can go back to the chat at any point and search for the conversation with ease. Make sure to log the separate project chats separately

Real-time Notifications: Yes, for businesses, going real-time is important. It makes conversations easier and simpler. If you incorporate real-time notifications and chat facility in the app the users can know the situation in real-time and can take actions immediately.

Screen Sharing: This ability is a must for business chat apps. The businesses should be able to use the mobile app to share their screen and show the documents, file or images, which is being discussed at the moment. The screen sharing ability is a must for a better conversation among the project stakeholders.

Easy Search: It is important that you allow the users to search within the chats and group chats. Searching for other members or outside the chat should also be made easy. Include the search icon wherever necessary within the application.

Document Sharing: It is important for businesses to be able to share the documents. Let’s take an example of the salesperson, who is always on the go. They need documents and other details while they are at the company, where they are planning to pitch the products/services. The document sharing and real-time chat feature will help the salespeople have the information requested by the client handy, and give it to them as and when needed.

Online Presence: The final feature within the chat app are the indicators. You should have the indicators for online and available, online and busy, and offline so that the other side would know when the person is available for a conversation.

Tips to Build a Real-time Business Communication App

The first thing that you need to consider when rolling out a business communication app is that it is real-time and instantaneous. It is important for the application to load within the seconds the attention span rests for, so that you can achieve the results you set out for.

Keep the sign-ins for the application simple and hassle-free. For instance, when you are allowing people to sign in, then make sure you allow for social sign-ups too. The user should be able to sign up using social media, Google accounts etc. This way the registration process is simple and effective.

The navigation is an important aspect of a chat app. You should keep it simple and interactive. Anything less is not accepted. Make sure your navigation menu and in general, the app is designed in a way that attracts the consumer’s attention and keeps it intact.

Allow the users to look through your app, understand what it offers, before asking them to provide you with more personal details

Things to Consider During Chat App Development

While the target market is quite specific in this case, you still need to narrow it down to the target audience and understand who you are aiming to introduce the app too. For instance, if the business app is for internal purposes, and basically to help the different teams stay updated about the progress of the project, the app structure would differ slightly. The target audience niche is important before you begin developing.

What kind of design are you looking at? For instance, do you want an elaborate chat app, which allows you to hold conferences, have group chats and manage your conversations while on the go or, do you want a simple business chat app? The design will depend on the type of app you are looking at. The features, the total requirements and the goals will help you design the app better.

The database of the application should be designed wisely. You need to maintain the needs of the database and also the goals you aim to achieve before you plan your database manager.

Summing up

Business communication apps are an excellent way for businesses to improve overall communication and boost profitability. The better the communication is the more chances you have of converting your potential customer into an actual customer.

If you want to develop a communication app for your business or, are looking for solutions to enhance the various layers of communication within your organization, then connect with us. You can call or email us, and we will give you the exact solution to your potential problem.

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