• In most of the chatbots, the developers instill some kind of Artificial Intelligence, which helps the chatbots connect with the humans, and answer their queries

• The second ingredient that is most important for chatbots is the NLP.

However, you don’t need to be an expert with any of these. If you don’t add AI flavors to the chatbot, your bot will still function nicely and help you in ways you are looking at it. To add NLP, you can easily use the NLP library and add essential buttons and UI to the chatbot.

Let’s step into the actual creation of the chatbot for any messenger or other service.

Chatbot development with Node.js for messenger services

The chatbots that have been developed for Facebook, Slack and Telegram, have made the very word bot very popular among the developers and companies.
Create the project folder

The first step to creating a chatbot with Node.js development services for any of the messenger is to create the project folder in Node.js. You should also create the index.js file along with the project folder. Once the folder is created, go to the folder from terminal and create the package.json with the help of init, and install the various modules required to it. The modules will depend on the service for which you are creating the chatbot and the file needed to get the OG data for the messenger. In general firebase is used to collect the OG data for the messenger or the application for which you are creating the chatbot.

The firebase is also being used to store the data that you will be collecting; hence, you need the firebase module as well.

Creating a new bot

The app market is flooded with tools that make it easy for you to develop the chatbots using Node.js. BotFather is the telegram API, which can be installed to the bot app you are creating for the messenger. Similarly, there are app APIs that you will need to use in order to get the data for the application. The creation of the new bot becomes easy as a result.

There are several other Bot builders too like Claudia, which help initiate the bot building process for the different applications. Claudia is specifically used for the different messenger apps such as Facebook messenger chatbot, Telegram etc.

How do these bot builders and API apps for the particular application help? They take care of the boilerplate code and the common tasks required from the bot infrastructure. In short, using these apps, you wont be wasting a single minute in creating the boilerplate code or the code for repetitive tasks and tasks common to all apps in a particular niche. You just need to concentrate on coding the chatbot app that you are planning to devise.

Now that you are aware of the first few steps that you need to take, let’s begin digging into the actual development process for the app.

Add the modules

Remember the folder we created at the beginning. Now, it is time to add the modules to these folders. The require() function needs to be used to add the modules to the Node.js project folder. You should add the functions to the index.js file.

Once done, you will need to use the token that you generated while creating the bot using the bot builders, to store all the information available regarding the bot. This will remain constant in the files.

At this point, you will need to replace the constant “your-token” with the actual token generated by the bot for the bot to connect and communicate. This new constant for the bot connects with the API for the particular app that you are creating the chatbot to create the new bot object.

Now that you are done with the basics, let’s get the chatbot to do what we really want it to do, i.e. communicate.

For this, you will need to instruct it to react in a particular way for the event you will be generating. For instance, every time someone comes to the page, the bot is supposed to say something to the user. The moment the person shows up on the web page or application, there is a need for a reaction from the bot. the person showing up is the event that triggers the reaction for the bot, which you will be coding.

The following code has been taken from Github. It is the code that will help trigger a reaction from the bot. It also shows how to add BotFather to the code and other details that we have talked of in this article.

const TelegramBot = require(‘node-telegram-bot-api’);

// replace the value below with the Telegram token you receive from @BotFather
const token = ‘YOUR_TELEGRAM_BOT_TOKEN’;

// Create a bot that uses ‘polling’ to fetch new updates
const bot = new TelegramBot(token, {polling: true});

// Matches “/echo [whatever]”
bot.onText(/\/echo (.+)/, (msg, match) => {
// ‘msg’ is the received Message from Telegram
// ‘match’ is the result of executing the regexp above on the text content
// of the message

const chatId = msg.chat.id;
const resp = match[1]; // the captured “whatever”

// send back the matched “whatever” to the chat
bot.sendMessage(chatId, resp);
});

// Listen for any kind of message. There are different kinds of
// messages.
bot.on(‘message’, (msg) => {
const chatId = msg.chat.id;

// send a message to the chat acknowledging receipt of their message
bot.sendMessage(chatId, ‘Received your message’);
});

Once you have written the code for the chatbot, worked on all the possible events that will trigger the chatbot to say something, and then developed the code part, then it is time to test your code.

For testing a code on Node.js, you simply need to go to the terminal and run this command:

» cd your-project-folder
» node index.js

once you run this command, the bot project will be run, and you will know exactly how it behaves and whether or not it is running perfectly.

After testing, you realize that the chatbot is working perfectly. Next, you want the chatbot to be able to function as a storage for your bookmarks. For this, you will need to connect the bot to the database. Firebase is ideal if you are want a cloud based database for your application. To add Firebase, you simply need to sign in to your Google account, visit the Firebase console, add project, name it and follow the steps mentioned. In minutes, your project is ready to go, and you will be taken to the dashboard on firebase for your project. There is database along the left side of the dashboard, click on it to create a RealTime database, and start it in the Test Mode. You can now add the Firebase to your web app. You can keep a check on the project using the project overview.

Test the database connected to the chatbot before you proceed. If you find everything is normal with the database, then you can step into deploying the chatbot.

If you want to develop a chatbot for your application or, have a node.js development idea, connect with Coruscate via email or phone. We will help you with not just setting up the chatbot, but also personalizing it for your specific needs.

The post How to Develop a Chatbot with Node.js? Why you should Hire Node.js developer? appeared first on Coruscate Solutions.

Every other day, the app store is filled with some new application. The user becomes frustrated when it comes to an app occupying the memory space in their mobiles. People are searching for an alternative to messaging apps that they are using for their business. A chatbot is the newest way to reach your target audience. They have become extraordinary popular amongst the business owners.

Have you ever experienced a skeptical ‘person’ chatting with you in customer support live chat? Can you imagine that ‘person’ to be a robot? We have seen some endearing stiff robots in movies that are stuck with some painfully restricted emotional range. They even hope in vain to attain some more humanity.

Well, chatbots sound almost like humans. But their speech is somewhat awkward and the tempo is quite off. But believe it or not, chatbots are in for a long haul. They have been in starlight due to dramatic advancements in machine learning and other technologies. Today’s chatbots are even smarter, responsive and useful. And there is no doubt, we are likely to see more and more of them in the coming years.

Chatbots are offered to visitors either through web-based applications or mobile apps. Mostly, chatbots are being used in customer service space. They are presented as little humans for the Tier-1 support operatives and customer satisfaction representatives.

The chatbot technology needs the support of natural language processing or NLP. This NLP forms the basis of voice recognition systems used in developing virtual assistants. These chatbots process the text that the user inputs, through a process called parsing. There is a complex series of algorithms which helps them identify what the user said. On inferring the exact need of the users, the chatbot then determines a series of appropriate responses for the query.

Some chatbots offer much realistic conversational experience. It becomes difficult to identify if the chatbot is a real human or a robot. Others are much easier to spot. It all depends on how perfectly you use your technology.

Other than customer service, chatbots can prove helpful in healthcare, gaming industry, social service and much more.

Healthcare:

A chatbot has been developed for Dementia and Alzheimer’s disease patients. As these patients suffer from memory loss from time to time, the chatbot aims to identify a deviation in conversational branches and helps with immediate recollection. Endurance has provided a cloud-based solution where physicians and family members can review communication logs taken from the bot to check the patient’s condition.

Casper is another chatbot which helps the insomniacs get through the night. As they are unable to sleep, there are chances of loneliness leading to depression. Casper keeps company with the people to avoid them catching serious health illness.

Gaming Industry:

The gaming industry is highly benefited by the chatbots as they make the games more interesting and provide user experience of the next level. A few examples of such chatbots are Disney and Marvel.

Social Service:

Chatbots in UNICEF are helping marginalized communities be heard.

Coruscate has developed a Skype-based chatbot for a restaurant business. The bot was intelligent enough to understand the customer queries and could attend the customers 24*7 without being tired or irritated (as it was not a real human). But it could provide great customer experience. It could even generate leads for our customer.

You can find out the functioning of the chatbot in detail here.

There are many other benefits of using chatbots for your business. To know more about the recent trends and how to improve profits in business, Click on below link it might interest you.

AI Based Chatbots to Improve Business Profite

If you have an idea to build a chatbot for your business, you can give us a call or get in touch with us through contact form. We provide free consultation and unique solutions to all your technical problems.

The post Build AI-Powered ChatBots for Your Business Chatting Applications appeared first on Coruscate Solutions.

What is Chatbot?

For those uninitiated, the Chatbots are basically an AI-based computer program, which engages in conversation and conducts a dialog with the person on the other side of the computer/mobile via auditory or textual methods. Accessing a Chatbot is as easy as enabling an assistant on your phone. AI chatbots help perform tasks at times when your resources are unavailable or exerted with the workload.

Let’s take a look at the industries and areas where the Chatbots are useful to the businesses.

Industries Chatbots are Revamping

Chatbot for eCommerce:

We cannot ignore this segment if we are talking about Chatbots and AI. The eCommerce niche has definitely undergone a massive change with the arrival of this technology. Top companies have reported a massive flow of profitability and conversions with the incorporation of Chatbots.

Sephora has registered an 11% increase in the number of appointments that people have taken for a makeover.

Nitro Café has registered a 20% increase in the sales while Asos has registered a 300% increase in the sales with the incorporation of Messenger Chatbots.

The whole attempt at incorporating the Chatbots in the best possible way has led to the impressive figures.

» Here’s what the eCommerce industry has done.

The ai chatbots have become the email substitutes for this industry. These chatbots send across automated emails, which have a better open rate as against the regular emails. This helps businesses connect with the potential and new customers.

The bot marketers use the sales funnels and segment their audiences. The bots have a classic way of identifying when the user says no to a particular product, along with the reason for the same

The Chatbots help the eCommerce industry deliver interactive and engaging content, which is personalized to meet their unique needs

Managing customer relationships and working on engaging prospects has become easy as a result of the bots. The AI-based chatbots can connect based on the emotional reasoning and induce customer loyalty sales have also increased as a result of incorporating bots in the industry.

For instance, the bots based on your recent purchases, upsell products. Similarly, cart abandonment is taken care of by the bots. They send an email immediately to understand the reason for abandonment. The bots are able to personalize the emails and the products for the customers, thus making them engage with the website, and improve the conversion rate.

Chatbot for Customer Service:

This is the second segment where the Chatbots have been useful to the industries. The bots have led to an impactful savings of almost $15Bn for the companies, in terms of salaries and maintaining the resources. The companies have registered a huge improvement in their techniques and management as a result of the customer service.

The FAQs are one of the many instances where the ai Chatbots can help the enterprises. Whenever the client asks a question, the bots can answer it from the available documentation, making it easy and fast for the companies.

The customer service is not always available or does not always have an answer to the queries posed by the customers. That’s why you need the bots. They will be able to answer the questions faster and help the customer service.

Chatbots for Travel Industry:

The chatbots are able to entertain customer queries and increase the number of bookings for the travel and tourism industry. Waylo was able to increase its revenue to 50K per month with the chatbots. KLM was able to increase the customer interactions by 40% while Snap Travel enjoyed $1,000,000 bookings.

Most times users tend to check out the travel locations, check the itinerary and finally move out of the website. With the chatbots, the travel companies can interact with the user, and find out whether or not they made the bookings, and the reason for not completing the bookings

The customers, with the help of the many apps available, compare prices and other details for the different hotels, flights etc. With the bots, the hotels and other travel related applications will be able to gain an insight into what the customer is looking for, and personalize the itinerary accordingly. This will help them improve the bookings and increase the number of conversions.

Optimizing pricing options for the users based on their needs and the type of places they are selecting can make it easy for the users to finalize the place.

Banking Chatbot:

The fintech industry has undergone a massive change based on the various incorporations and disruptions that have occurred in this industry.The Bots can tell the users about the extra charges, the fees they might incur etc. when banking. The bot also informs them about the banking dangers when they are using the card or other banking items outside the country.

Based on your banking behavior, the users get the banking and other tips from the chatbots. These personalized tips help the user’s bank better.

The availability of the customer service 24/7 is a result of the increase in the usage of bots by the banking industry.

The Recent Chatbot Trends

If you see the above the instances, you will find that most often the bots are used to improve the customer service and the overall efficiency of the companies, operating within a particular industry. With the evolving times, you will identify with the many trends that are present in this industry.

Here are a few trends that have been observed in 2018, and are pretty much worth incorporating.

The chatbots have experienced an impressive boost owing to the voice experiences. They went mainstream in 2017, and the various assistants have made it popular too. Voice bots help improve the overall experience of the customer. This will be true for 2018 as well, and in fact, you would have seen a rise in the number of voice bots this year.

The conversational bots will take over the regular bots. Users are able to hold conversations, instead of the repeated statements delivered by the bots earlier. The bots understand what you need, and respond accordingly. This will help in increasing the overall sales and improve the marketing efforts for the company.

The chatbots will be able to collect the data, work on them and analyze it to identify perfect insights for the company. The bots will help the companies in predictive analytics.

Summing up

The AI chatbots are the future of the enterprises, and it has become important for the companies to incorporate this technology if they want to survive the competition. They have gone pretty mainstream, especially in the industries mentioned above.

Coruscate has worked on an AI chatbot system to improve the customer interaction for a client. The Skype bot system we delivered improved the customer retention and the sales for the customer by several manifolds.

If you are aiming to incorporate a bot feature in your company, get in touch with us through contact form. We will help you define the idea and build on it to deliver an efficient system.

The post How Chatbot and AI (Artificial Intelligence) Together Will Improve Businesses and Boost Profitability? appeared first on Coruscate Solutions.